A technician needs to install additional memory in a server to help resolve performance issues. What should the technician do FIRST?

Before making any hardware changes, such as installing additional memory in a server, it is essential to follow change management procedures first. Change management is a systematic approach to managing changes in an organization’s IT environment. It ensures that any modifications, including hardware upgrades, are planned, reviewed, and approved to minimize risks and avoid unintended disruptions.

Following this process typically involves assessing the potential impact of the change on system performance and operations, obtaining necessary approvals, and documenting the modification for future reference. This step helps maintain the integrity of the server environment and ensures that all stakeholders are informed, reducing the likelihood of conflicts or issues arising from the change.

Performing the installation without proper authorization or assessment can lead to complications, such as incompatibility problems or accidental service disruptions. A well-defined change management process equips the technician with a framework to implement the memory upgrade efficiently and safely.