A user changed departments and cannot access the shared network drive for their new role. What should a technician check first?

When a user changes departments and is unable to access a shared network drive for their new role, the most logical first step for the technician to take is to check file permissions. This is because access to shared resources like network drives is often controlled by permissions assigned to users or groups.

When a user transitions to a new role, it's likely that their permissions need to be adjusted to reflect their new access requirements. If they previously had access to certain files or folders under their old department but do not in their new one, it indicates that the permissions associated with their user profile or group membership may not have been updated accordingly.

Checking file permissions helps the technician ensure that the relevant user rights are granted for the shared drive, allowing the user to access the necessary files to perform their new job functions effectively. If permissions are correctly set but the issue persists, further checks regarding folder redirections, local group policies, or encryption can be conducted.